Last Updated: December 23, 2025
Country: Syria — Governorate: Damascus
Owner/Operator: MSA LAR Technologies (مسا لار للتقنية)
By using the app and placing an order, you agree to this policy. This policy is designed to strictly protect the rights of the Buyer, Merchant, and the App in a balanced manner.
Buyer: The user who places an order through the app.
Merchant: The store/seller fulfilling the order.
Order: The purchase and delivery transaction.
Damaged Item: Any item delivered in an unusable condition due to damage, leakage, breakage, spoilage, or packaging damage affecting the item.
Incorrect Order: Missing items, extra items, wrong item delivered, or a material mismatch in model/color/size/quantity versus what was ordered.
You must report any order error or delivery damage within 24 hours of receiving the order, and you must provide:
Clear photos of the item and its packaging,
A photo of the invoice/order label (if available),
A brief description of the issue.
After 24 hours: claims are automatically rejected unless a valid official warranty applies under Section (9).
A return, replacement, or refund request is accepted only in these cases:
The item arrived damaged.
The delivered item is incorrect (wrong item/model/color/size/quantity or missing item).
The item is expired or unreasonably close to expiry at delivery (for consumables).
The item is materially not as described (major specifications differ).
The order was not received, with clear tracking/status inconsistency.
Note: Submitting a request does not guarantee approval. Approval depends on verification (Section 6).
Requests are rejected in any of these cases:
The request is submitted after the 24-hour window (unless warranty applies).
The item has been used, opened, or its seals/labels removed, unless it was damaged on arrival and proven with photos within 24 hours.
Change of mind (no longer needed / dislike / personal preference) when there is no defect or order error.
Damage caused by misuse, improper storage, or handling after delivery.
Lack of sufficient evidence, missing packaging/accessories when needed for verification.
Minor differences that do not affect the core product (e.g., slight color variance due to screen settings).
Medical/pharmacy products are non-returnable and non-exchangeable after delivery for safety reasons, except only in these cases:
A completely wrong product was delivered, or
The product arrived damaged/broken/opened, with clear evidence submitted within 24 hours.
The App and/or Merchant may:
Request additional photos/videos,
Require the item to be returned for inspection (when necessary),
Reject the request if evidence is insufficient, inconsistent, or late.
Final decisions are based on order records, packaging condition, item match, and evidence integrity.
If approved, one of the following will be applied depending on the case and availability:
Replacement with a matching item (preferred if available).
Refund to in-app wallet credit.
Refund to the original payment method where technically available.
Delivery/service fees may be deducted if the return is not due to merchant fault or delivery damage, subject to applicable law.
If the item must be returned, the Buyer must:
Keep the item in its received condition (no further use),
Return it with original packaging and accessories (if applicable),
Hand it over within the timeframe requested by support.
Refusal or delay in returning the item (when required) results in automatic rejection.
Electrical and electronic items are governed primarily by the merchant/manufacturer warranty (if any), and warranty terms apply first.
Post-delivery malfunctions are typically handled via warranty, unless the issue is proven to be delivery damage reported within 24 hours.
To the extent permitted by law, the total liability of the App and/or Merchant for any dispute or claim related to returns/refunds is capped at:
USD 25 (or its equivalent in Syrian Pounds at the time of resolution) for non-electrical products, or the order value—whichever is lower.
USD 300 (or its equivalent in Syrian Pounds at the time of resolution) for electrical & electronic products, or the order value—whichever is lower.
The App may reject requests and/or restrict accounts if there is evidence of abuse, including repeated unjustified claims, falsified proof, attempting to return a different item, or any misuse that harms the Merchant or the App.
This policy is governed by the laws of Syria — Damascus.
Disputes shall be resolved as follows:
Amicably within 7 days of filing the complaint, then
Through the competent courts in the merchant’s or buyer’s area, unless mandatory law states otherwise.
Support contact details (email/phone/address) are not currently available and will be added inside the app when available
